Refund policy

Our full return and refund policy is being finalised. In the meantime, here's what applies:

 

UK 14-day cooling off period: if you're shopping with us from within the UK, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Let us know within that window, and you'll then have a further 14 days to return the item to us. Items should be returned unused, unworn, with tags, and in their original packaging where possible, along with proof of purchase.

 

Refunds: once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method automatically — please allow time for your bank or card provider to process and post it.

 

Damages and issues: please inspect your order on arrival and contact us straight away if an item is defective, damaged, or incorrect, so we can put it right.

 

Exceptions: as stock is sourced through overstock and returns, some items may be sold as final sale where stated on the product page — these are excluded from the return window above.

 

To start a return or ask a question, contact us at deesideoutlet@gmail.com. We'll publish the full, detailed policy here shortly.